When a customer receives a defective or wrong item, notify Connie within 72 hours via https://www.conniescollection.com/ or through our contact page.
Connie will ask the customer to return the item in the same condition that you received it and must also be in the original packaging.
Upon receiving the defective item or wrong item Connie will refund 100% of the money paid by the customer without the shipping fee within 5 working days.
Connie will not refund any item after 3 days of receipt by the customer and Entering a wrong shipping address will be at your own cost.
Any returns or problems that occur because of an error on our part will be handled at our expense.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address, you should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “left under the table on the back porch.”
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact us page on our website.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us through our contact page for questions related to Products, refunds, and returns.
A refund would be provided without any questions if you meet our refund and return policy.